Episode Overview

In this episode, Luke interviews Josh Bertelson, Director of Security Systems and Technology at HealthPartners, about his career journey, managing large security teams, and transforming ID badging processes across a massive healthcare system.

Key Takeaways

• Career Path: Josh began in retail asset protection and transitioned into healthcare security after developing a passion for technology and surveillance systems. He’s now been with HealthPartners for over 10 years.

• Team & Leadership: Oversees a 35+ person team across security systems, technology, and the Security Operations Center (SOC). He’s led efforts to integrate systems, build strategic plans, and unify operations across the organization.

• "One Badge" Project: HealthPartners consolidated multiple badging systems into a single standardized approach. RemotePhoto helped eliminate the need for in-person photo booths and improved efficiency for their 32,000+ employees.

• Operational Challenges & Automation: Josh discusses the drive toward automation, data analytics (via Power BI), and integrating access control systems with HR tools to streamline onboarding and ID management.

• Technology Trends: Highlights the growing role of AI and cloud-based solutions, especially in managing patient and visitor flow while improving security in open hospital environments.

• Generational Tech Gaps: Josh emphasizes designing systems that serve all age groups—from older adults who prefer human interaction to younger users who want mobile-first, self-service options.

Final Thoughts

Josh's story is one of practical innovation and leadership—modernizing systems while never losing sight of end-user needs. His approach blends strategic foresight with a strong commitment to operational efficiency and customer service in the healthcare security space.